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📡
We're Standing Watch
📡 Contact the Admiral
Need help on the high seas? Our support crew is at the crow's nest and ready to assist. Browse the self-help guides below, check the FAQ, or fire off a support ticket and we'll get back to you as fast as the tide allows.
📧 Email 24–48 hrs
💬 Ticket 1–3 Business Days
🏴☠️ The Tavern Community Help
Check the FAQ First — Fast Answers AheadTicket Response: 1–3 Business DaysCommunity Help in The TavernDoubloon Issues? We've Got YouRaffle Questions WelcomeAccount & Login Support Available
Check the FAQ First — Fast Answers AheadTicket Response: 1–3 Business DaysCommunity Help in The TavernDoubloon Issues? We've Got YouRaffle Questions WelcomeAccount & Login Support Available
Try These First
⚓ Self-Service Ports
Most questions can be answered right here — faster than waiting for a reply from the crew.
FAQ — Quick Answers
Answers to the most common buccaneer questions — Doubloons, Cannon Chips, ranks, raffle entries, account issues and more. Check here first.
▸ Browse the FAQHow It Works Guide
New to PlunderPort or confused about how Doubloons, Cannon Chips, and the Treasure Raffle work together? Start with the full How It Works guide.
▸ Read the GuideDoubloon Wallet
Check your current Gold Doubloon balance, view your last 35 transactions, and confirm raffle entries were deducted correctly — all in your Wallet.
▸ Open My WalletPirate Ranks & Perks
Questions about your rank, Cannon Chip distributions, or missing perks? Review the full Pirate Ranks page for all thresholds and eligibility details.
▸ View RanksSweepstakes Rules
Full official rules for the Treasure Raffle — prize details, entry periods, eligibility, odds disclosure, and the Alternative Method of Entry (AME).
▸ Read Official RulesResponsible Play
PlunderPort is an entertainment platform. If you or someone you know needs support around gaming habits, visit our Responsible Play page for resources.
▸ Responsible Play ResourcesThe Tavern — Community Help
Your fellow buccaneers in The Tavern often have the fastest answers. Post your question in a crew group and get tips from experienced PlunderPort players.
▸ Visit The TavernMy Quarters — Account Settings
Update your profile, manage notifications, change your password, and review your account details — all from inside your My Quarters account hub.
▸ Go to My Quarters
Direct Lines to the Crew
📡 How to Reach Us
Can't find the answer in our self-service guides? Here's how to get a direct response from the PlunderPort support crew.
Support Ticket
Recommended Method
Submit a detailed support ticket using the form below. Our crew reviews every ticket and responds in order of arrival. This is the best way to get account-specific help, report bugs, or escalate issues.
📋 Submit a Ticket BelowEmail the Admiral
Direct Email Support
You can reach our support crew directly by email. Include your username, the issue you're experiencing, and any screenshots that might help us investigate faster. No attachments over 5MB please.
The Tavern
Community Support
The Tavern is PlunderPort's community social hub. Post questions in your Pirate Crew group and get help from experienced fellow buccaneers who know the platform inside-out. Great for gameplay tips and general advice.
🍺 Enter The Tavern
Direct Line to the Crow's Nest
📋 Submit a Support Ticket
Fill in as much detail as possible and our crew will respond within 1–3 business days.
PlunderPort Player Service Ticket
Account · Doubloons · Raffle · Games · General enquiries
Fast Answers
⚓ Common Support Questions
The most frequent questions our crew receives — answered right here before you need to send a ticket.
Cannon Chips distribute automatically every 12 hours to eligible ranks (Deckhand and above). First, confirm your current rank on your My Quarters page — Castaways only receive chips through select promotional offers, not automatically. If you're Deckhand or above and chips are missing after 12 hours, submit a Doubloons & Chips ticket above with your username and approximate balance.
If you didn't see a confirmation popup, the first thing to do is check your Doubloon Wallet — if Doubloons were deducted, your entry was registered. If Doubloons were deducted but you're still unsure, submit a Raffle & Prizes ticket above with the date, time, and amount deducted.
Visit the login page and click "Lost your password?" — enter the email address you registered with and a reset link will be sent. If the email doesn't arrive within 10 minutes, check your spam folder. If you still can't log in after resetting, submit an Account & Login ticket above.
Start by clearing your browser cache and cookies (Ctrl+Shift+Delete on most browsers), then reload the page. Make sure you're using a supported browser — Chrome or Safari work best on PlunderPort. If you're on mobile, try the desktop version. If the issue persists after these steps, submit a Games & Technical ticket with your device type and browser.
First, review your transaction history in your Doubloon Wallet — it shows your last 35 transactions and will often explain the change. If you still believe there's a discrepancy after reviewing, submit a Doubloons & Chips ticket above including your username, current balance, and a description of what you expected vs what you see.
PlunderPort's Treasure Raffle operates as a promotional sweepstakes — no purchase is ever necessary to enter or win. An Alternative Method of Entry (AME) is available per our official sweepstakes rules. Visit our Sweepstakes Rules and No Purchase Necessary page for full AME instructions, or submit a Raffle & Prizes ticket above to request details.
Our support crew aims to respond to all tickets within 1–3 business days. Tickets submitted on weekends or holidays may take a little longer. Email responses typically arrive within 24–48 hours. To speed things up, include your username, email, a clear description of the issue, and any relevant screenshots in your initial message.
No — PlunderPort is a sweepstakes entertainment platform, not a gambling site. No real money is wagered on any game outcome. Gold Doubloons and Cannon Chips have no cash value. Prizes are awarded through official promotional sweepstakes drawings — separate from gameplay results. Participation is void where prohibited by law. See our Sweepstakes Rules and Responsible Play page for full details.
